Your Refund Policy
MurrGrace LLC is committed to providing quality services and clear expectations for our customers. This Refund Policy explains the circumstances under which a refund may be considered for consulting, training, publishing, communication, customer service, and other business-support services provided by MurrGrace LLC. Refund eligibility may vary depending on the type of service purchased and the work already completed.
MurrGrace LLC reviews refund requests fairly and individually. Approval of a refund will depend on factors such as the type of service purchased, work already performed, materials or digital products already delivered, and expenses incurred in providing the service.
REFUND POLICY GUIDELINES:
Eligibility for Refunds: Refund eligibility is determined on a case-by-case basis. A refund may be considered when a paid service has not yet begun, when MurrGrace LLC is unable to provide the agreed-upon service, or when other circumstances reasonably justify a refund. Services already performed, customized work, completed consulting or training, delivered publications or digital products, and expenses already incurred may be non-refundable.
Refund Timeframe: Customers requesting a refund should contact MurrGrace LLC as soon as possible after becoming aware of an issue with a purchased service. Unless different terms are stated in a proposal, invoice, or agreement, refund requests should generally be submitted within 14 days of the purchase or payment date. Submitting a request does not guarantee that a refund will be approved.
Refund Method: If a refund is approved, MurrGrace LLC will generally issue the refund using the original payment method when reasonably possible. Processing times may vary depending on the payment provider or financial institution. MurrGrace LLC is not responsible for delays caused by banks, credit card companies, or other payment processors.
Return Shipping: If a physical product purchased from MurrGrace LLC is eligible for return, the customer is generally responsible for return shipping costs unless the product was damaged, defective, incorrect, or otherwise agreed upon by MurrGrace LLC. Original shipping charges may be non-refundable..
Product Condition: Physical products approved for return must generally be unused, undamaged, and returned in their original condition and packaging, when applicable. MurrGrace LLC reserves the right to deny or reduce a refund if a returned product is damaged, altered, incomplete, or otherwise not in its original condition, except when the product was received damaged or defective.
Exceptions: Refunds may not be available for services that have already been completed, customized work that has already begun or been delivered, digital products or publications that have been delivered or accessed, non-refundable deposits, or expenses incurred by MurrGrace LLC on the customer’s behalf. Additional exceptions may apply when specifically stated in a proposal, invoice, contract, or other written agreement.
Contact Information: To request a refund, please contact MurrGrace LLC through the contact form on our website. Please include your name, contact information, the service or product purchased, the date of purchase, and the reason for your refund request so that we can review your request.