Cancellation Policy

CANCELLATION POLICY GUIDELINES:

Cancellation Timeframe: Customers should notify MurrGrace LLC as soon as possible if they need to cancel or reschedule a scheduled service. Whenever possible, we request at least 24 hours’ notice before the scheduled service or appointment. Specific projects, training sessions, events, or contracted services may have different cancellation requirements as stated in the applicable proposal, invoice, or agreement.
Cancellation Fees: Cancellation fees may apply when a service is cancelled without the required notice or after MurrGrace LLC has begun work or incurred expenses related to the service. Any applicable cancellation fee will be based on the specific service, work completed, expenses incurred, and the terms provided in the applicable proposal, invoice, or agreement.
Refund Process: If a refund is approved, MurrGrace LLC will process it using an appropriate payment method. Processing times may vary depending on the original payment method and financial institution. Refund eligibility is determined according to the nature of the service, work already completed, expenses incurred, and the terms of the applicable agreement or MurrGrace LLC Refund Policy..
Exceptions: Certain services may not be eligible for cancellation or refund once work has begun, materials have been delivered, customized work has been created, digital products have been provided, or expenses have been incurred on the customer’s behalf. Any service-specific exceptions will be communicated in the applicable proposal, invoice, agreement, or Refund Policy.
Contact Information: To request a cancellation or reschedule a service, please contact MurrGrace LLC through the contact form on our website. Please include your name, contact information, the service involved, and enough information for us to identify your request.